Frequently Asked Questions

Shipping and Returns

1. When will my order ship?

   Please note shipping timeframes do not include time needed to fulfill your order. Many of our apparel items are printed on demand. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

2. What is the return policy?

   You are welcome to return unwashed, unworn items within 30 days for a refund. Items not eligible for return are sale items marked as "Final Sale" (ending in $.97), washed/worn merchandise, hats, drinkware, and "Mystery" promotional items. Your refund to the payment method used will be processed when we receive the returned package at our facility and you will receive a notification to confirm the refund. Returns for E-Bikes and chairs must be approved prior to returning. Once your items are inspected and approved for return by our team, your refund will typically appear within 3-5 business days on your credit card. We do request up to 10 business days from receipt of your return package to process your items and issue your refund. 

   If you need to return an item, please visit our returns page. 

3. How much is shipping?

   Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $100 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

4. How will my order be shipped?

   Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

5. Can I make an exchange?

   At this time, we are not offering exchanges, but ask that you return the unwanted item(s) for a refund and place a new order for the item(s) you need. Your refund will be processed to the payment method used when we receive the returned package at our facility and you will receive a notification to confirm the refund. Please contact Customer Service with any questions!

6. I haven't received my order. What now?

   Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. Please contact us once it has been 30 days post shipping date and we will file a lost package claim at that time.  

7. What if my item arrived damaged?

   If your order arrives with a damaged or defective item, please contact us here. We will be happy to take a look at your order and discuss options!

Ordering

1. What forms of payment do you take?

   We accept PayPal, Afterpay, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

2. How do I make changes to my order?

   Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents. If you need to update your information on your account before ordering, please do so here.

3. Where do I enter promo codes?

   On the checkout page you will click on the link "Have a promo code?" and enter the code. Please be sure the code applies before placing your order. Not responsible for forgotten or misuse of promo code. Not valid on previous purchases.

4. Questions about 30A Magazine

   Please email [email protected]

5. Will I be charged sales tax?

   Customers who live in the following states will have sales tax listed at checkout as a separate line item: AK, AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to 30A Gear. The applicable rate is set by each state respectively.

6. How will my credit card charge appear on my bank statement?

   30a Gear Bowling Green, KY

Stores

1. Where are stores located?

   We have 3 retail stores on 30A! Click here for addresses and directions.

2. How can I find out if items are in your retail stores?

   Please reach out to our team here. 

3. Can I order online and pick up in store?

   Unfortunately, we do not offer this sevice at this time. All orders placed online will be shipped. 

4. Interested in 30A Wholesale?

   We would love to work with you! Please fill out your wholesale application here. 

Apparel Info

1. Where is the clothing made?

   All 30A Gear apparel is made in Guatemala or India and all printing is done in the U.S. 

2. What material are the clothes made of?

   50% fibers from recycled plastic and 50% cotton.

3. How do the tees fit?

   Please reference the size chart included in the images on each item listing or you can find them all here!

4. What are the care instructions?

   Recommended care instructions for all of our clothing items: 

   
   - Machine wash cold. 

   - Gentle cycle. 

   - Line dry.