Shipping policy

 

STORE CREDIT AND EXCHANGES

Sometimes, it’s just not meant to be.

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, and have tags on them for exchange or store credit within 30 days of purchase or the date of receiving your package. Any returned items must be in “sellable condition.” The receipt must be present for return. Gift Cards and Sale/Clearance items are final sales and may not be returned or exchanged. 

Did we mess up your order? No worries, in this case, we will refund you back to your original form of payment or will provide a return label to get you the correct item. All other refunds will be processed via store credit. 

Refunds take 5-7 business days to process. Exchanges must be items of equal or lesser value and must be of original quality (unworn, unwashed, tags on.) Please note, that if the item you choose in place has a price difference (higher or lower), you will be charged or refunded accordingly. 

If you have any questions, feel free to call or email the store from which you purchased the item! You can find our store location addresses here.

SHIPPING AND ORDER TRACKING

  • You will receive an email confirmation after placing your order, and a second email when your order has been processed. In that second email, you will find your tracking number. Please note that tracking will not update until your package has been picked up and scanned by USPS which will occur once your order is complete. If your tracking is showing “pre-shipment” status, your order is in the queue at our facility and will be processed as soon as possible. For most international orders, U.S. Postal Service does not track beyond the US border.
  • You will receive a third email once your order has been delivered.
  • We do not offer upgrades for overnight or express shipping at this time.
  • For orders lost or stolen in transit, please contact us to arrange redelivery.

SHIPPING PROCESSING TIME

Our fulfillment team is dedicated to making sure that you get your 30A products as quickly as possible. Most standard shipping orders (with the exception of pre-order products) leave our facilities within 2-5 business days after purchase. 

If you have any questions about the status of your order, we're here to help: please contact the store location that corresponds to your order, or use our contact form. Please be ready to provide your order number.


PRE-ORDERS

  • If you purchased a product on pre-order, please refer to the pre-order clause found on the product listing description. Pre-order products usually require 2-3 weeks of production processing time + shipping or in-store processing time.
  • You will receive an email confirmation after placing your order and a second email either at the time it is ready for in-store pickup, or the time it has been processed for shipping. 
  • You will receive a third email once your order has either been marked as picked up or delivered.
  • The product garment is subject to change from the original description at purchase due to global stock issues beyond our control. The order will be fulfilled with an alternate garment that matches the advertised product as closely as possible.